Melton Mowbray - Leicestershire & Villages - Rutland - Areas of Notts, Derby & Lincs
Terms & Conditions
JPA VALETING & DETAILING
TERMS & CONDITIONS OF BUSINESS
Effective: November 2026
PLEASE READ BEFORE BOOKING ANY SERVICE OR PACKAGE
These Terms & Conditions apply to all services, packages, quotations and bookings provided by JPA Valeting & Detailing, including but not limited to valeting, detailing, hygiene cleaning, maintenance cleaning, deep cleaning, pre-sale preparation, ceramic coating, agricultural machinery cleaning, HGV/commercial vehicle cleaning, equine/horse transport cleaning, DEFRA/export cleaning and any other service offered by JPA Valeting & Detailing.
These Terms & Conditions apply to all types of vehicles, machinery, equipment and transport, regardless of size, make, model, age, condition or intended use.
By requesting a quotation, making a booking, paying a deposit or allowing JPA Valeting & Detailing to commence work, the customer confirms that they have read, understood and agreed to these Terms & Conditions.
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1. MOBILE SERVICE & WORKING CONDITIONS
JPA Valeting & Detailing is a mobile-based valeting and detailing service and normally carries out work at the customer's home, workplace, premises or another agreed location.
The customer is responsible for ensuring that the location provided is safe, suitable and legally accessible for the work to be carried out.
Where electrical power is required, the customer must provide safe and suitable access to a power supply for an extension lead.
We reserve the right to refuse or stop work where the working location is considered unsafe, unsuitable or inaccessible.
This includes, but is not limited to:
- Small or excessively narrow roads.
- Tight or restricted access.
- Pay-and-display car parks.
- Public car parks.
- Locations where our equipment cannot be safely positioned.
- Locations creating a risk to the public, customer, employees or equipment.
- Locations where water, drainage, electricity or other required facilities are unavailable or unsuitable.
- Any location where carrying out the work could breach parking, access, environmental or other applicable restrictions.
Please contact us before booking if you are unsure whether your location is suitable. We will make reasonable efforts to find an alternative arrangement where possible.
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2. BOOKINGS & DEPOSITS
All bookings are deposit-based.
A booking is not confirmed or secured until the required deposit has been received and cleared.
Deposits must be paid by bank transfer unless otherwise agreed in writing.
The deposit amount will be confirmed at the time of quotation/booking and may be up to 50% of the total quoted booking value, depending on the service, package, vehicle/machinery type, duration and work involved.
Unless otherwise agreed in writing:
- Deposits are non-refundable.
- Deposits are non-transferable.
- A deposit secures the agreed booking date/time and is consideration for reserving that appointment.
- Payment of a deposit confirms acceptance of these Terms & Conditions.
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3. QUOTATIONS & PRICING
All quotations are based on the information, photographs and condition of the vehicle, machinery or equipment provided to JPA Valeting & Detailing at the time of quotation.
Unless specifically stated otherwise, a quotation covers only the work and services expressly detailed within that quotation.
Additional work may be chargeable where the condition, size, contamination or requirements differ from those originally described.
This may include, but is not limited to:
- Excessive dirt or mud.
- Embedded dirt.
- Heavy staining.
- Excessive pet hair.
- Mould.
- Vomit.
- Blood.
- Bodily fluids.
- Excessive grease or oil.
- Agricultural contamination.
- Animal contamination.
- Strong odours.
- Excessive debris.
- Neglected interiors or exteriors.
- Additional areas requiring cleaning.
- Additional equipment, chemicals or labour.
- Additional time required to achieve the requested standard.
Where additional charges are identified before work commences, the customer will be informed and approval requested where reasonably possible.
Where additional contamination or work becomes apparent during the service, JPA Valeting & Detailing reserves the right to revise the quotation accordingly.
No additional work requiring a significant increase in price will be carried out without customer approval, unless the customer has specifically authorised us to proceed on a time-and-material basis.
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4. VEHICLE, MACHINERY & EQUIPMENT CONDITION
The customer acknowledges that cleaning, valeting and detailing can expose existing damage, defects or deterioration that may not have been visible due to dirt, contamination or previous cleaning products.
JPA Valeting & Detailing accepts no responsibility for pre-existing damage, defects, deterioration or weaknesses.
This includes, but is not limited to:
- Peeling or failing paint.
- Poorly repaired paintwork.
- Faded, oxidised or damaged paint.
- Loose or damaged trim.
- Loose badges or decals.
- Damaged plastics.
- Cracked plastics.
- Damaged or deteriorated seals.
- Loose headlining.
- Damaged leather or vinyl.
- Existing scratches, dents or stone chips.
- Corrosion or rust.
- Existing water damage.
- Faulty electrical components.
- Aftermarket modifications.
- Previous poor repairs or workmanship.
- Damaged or weakened bodywork.
- Existing contamination or staining that cannot safely be removed.
Cleaning may reveal defects that were previously concealed. This will not constitute damage caused by JPA Valeting & Detailing.
We will take reasonable care when working on all vehicles, machinery and equipment.
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5. HEAVILY CONTAMINATED VEHICLES & MACHINERY
Where a vehicle, machinery or equipment is presented in a condition significantly worse than described at booking, JPA Valeting & Detailing reserves the right to:
1. Apply an additional charge.
2. Revise the quoted price.
3. Extend the estimated completion time.
4. Request approval for additional work.
5. Refuse or discontinue the service where the condition presents a health, safety, environmental or operational risk.
Particular consideration applies to vehicles or machinery contaminated with mould, blood, bodily fluids, animal waste, vomit, hazardous substances, excessive mud, chemicals, fuels, oils or other potentially harmful contamination.
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6. DEFRA, EXPORT & INSPECTION CLEANING
DEFRA/export cleaning is carried out in accordance with the cleaning requirements and instructions communicated to JPA Valeting & Detailing at the time of booking.
JPA Valeting & Detailing will use reasonable care and professional cleaning methods when carrying out the agreed service.
However, JPA Valeting & Detailing does not guarantee that a vehicle, machinery or equipment will pass any DEFRA, export, border, veterinary, biosecurity or other inspection.
The final decision to pass or fail an inspection rests solely with the relevant inspector, authority, organisation or receiving country.
JPA Valeting & Detailing accepts no responsibility for:
- Failed inspections.
- Inspection decisions.
- Changes to inspection requirements.
- Additional inspection costs.
- Re-inspection costs.
- Delays caused by inspections.
- Transport or storage costs resulting from a failed inspection.
- Additional cleaning required following an inspection.
- Any consequential costs arising from a failed inspection.
The customer remains responsible for confirming the required inspection and cleaning standard applicable to their vehicle, machinery, destination and circumstances.
Where additional cleaning is requested following an inspection, this will be treated as additional chargeable work.
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7. TANKS, SPEEDER TANKS & SPECIALIST CLEANING
Cleaning of internal tanks, speeder tanks, storage tanks or other specialist enclosed areas is not automatically included unless specifically stated within the quotation.
Such work must be discussed and quoted separately.
Additional charges may apply due to:
- Access requirements.
- Size and design of the tank.
- Level and type of contamination.
- Specialist equipment required.
- Additional labour.
- Safety requirements.
- Additional cleaning time.
The customer must disclose any known hazardous, chemical, biological, fuel, agricultural or other contamination before work commences.
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8. CUSTOMER RESPONSIBILITY
The customer must ensure that:
- The vehicle/machinery is legally and safely accessible.
- Keys, access and necessary permissions are available.
- The vehicle/machinery can safely remain stationary for the duration of the service.
- Any personal belongings or valuables are removed before work begins.
- Any known damage or defects are disclosed before work begins.
- Any known hazardous substances or contamination are disclosed before work begins.
- The customer has authority to instruct JPA Valeting & Detailing to carry out the work.
JPA Valeting & Detailing accepts no responsibility for personal belongings or valuables left inside a vehicle, machinery or equipment.
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9. PERSONAL BELONGINGS
Customers are responsible for removing all personal belongings, valuables, documents, money and other items before the service.
Items left inside the vehicle or machinery are done so entirely at the customer's own risk.
JPA Valeting & Detailing accepts no responsibility for loss or damage to personal belongings left inside the vehicle, machinery or equipment.
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10. ACCESS & DELAYS
The customer must ensure that the vehicle, machinery or equipment is available at the agreed time.
If JPA Valeting & Detailing is unable to commence work due to:
- Lack of access.
- Customer absence.
- Vehicle/machinery being unavailable.
- Unsafe conditions.
- Incorrect location.
- Restricted access.
- Lack of required facilities.
- Failure to provide keys or permission.
- Any other issue outside our control.
The booking may be treated as a missed appointment and the applicable cancellation/missed booking charge may become payable.
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11. CANCELLATIONS
Once a booking has been confirmed and a deposit paid, the appointment has been reserved specifically for the customer.
Cancellation charges apply because cancelled or missed appointments represent lost working time and income.
Cancellation with more than 72 hours' notice
The deposit will remain non-refundable and non-transferable.
Where possible, JPA Valeting & Detailing may offer an alternative booking date at its discretion.
Cancellation between 24 and 72 hours before the appointment
The deposit will be retained and up to 50% of the total quoted booking value may become payable, depending on the circumstances and ability to re-book the appointment.
Cancellation within 24 hours of the appointment
The customer may be liable for up to 75% of the total quoted booking value.
Non-attendance / missed appointment
Where the customer fails to attend, fails to provide access, or the vehicle/machinery is unavailable when we arrive, up to 100% of the quoted booking value may become payable.
Any amount already paid will be deducted from the total amount due.
Cancellation charges may be reduced or waived at the discretion of JPA Valeting & Detailing where exceptional circumstances apply.
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12. RESCHEDULING
Requests to reschedule should be made as soon as possible.
Rescheduling is subject to availability and is not guaranteed.
Repeated requests to reschedule may be treated as a cancellation.
A new deposit may be required for a rearranged booking where the original booking has been cancelled or the agreed terms have been breached.
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13. JPA VALETING & DETAILING CANCELLATIONS
JPA Valeting & Detailing reserves the right to cancel or rearrange a booking due to circumstances including, but not limited to:
- Illness.
- Personal emergencies.
- Severe weather.
- Unsafe working conditions.
- Equipment failure.
- Vehicle/equipment failure.
- Access restrictions.
- Circumstances outside our reasonable control.
Where JPA Valeting & Detailing cancels a booking, we will make reasonable efforts to rearrange the appointment, normally within 14 days of the original booking date, subject to availability.
If we are unable to offer a suitable rearranged appointment within that period, the deposit will be refunded.
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14. TRAFFIC, TRAVEL & DELAYS
JPA Valeting & Detailing cannot be held responsible for delays caused by circumstances outside our reasonable control, including:
- Traffic.
- Road closures.
- Accidents.
- Diversions.
- Weather.
- Delays at previous bookings.
- Mechanical issues.
- Emergency situations.
- Other unforeseen circumstances.
Where reasonably possible, customers will be informed of significant delays.
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15. COMPLETION & CUSTOMER INSPECTION
Upon completion, the customer should inspect the vehicle, machinery or equipment before it leaves our care.
Any concerns relating to the workmanship should be raised with JPA Valeting & Detailing as soon as reasonably possible and before the vehicle/machinery is used, moved or altered, where practical.
The customer acknowledges that certain stains, marks, odours, contamination and defects may be permanent or may not be safely removable without causing damage.
No guarantee is given that every stain, mark, odour, scratch or contamination will be completely removed.
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16. PAYMENT
Unless otherwise agreed in writing, the remaining balance is payable immediately upon completion of the agreed work.
Payment may be made by the payment method agreed at the time of booking.
JPA Valeting & Detailing reserves the right to withhold release of keys, vehicles, machinery or equipment where lawful and appropriate until outstanding payment has been received.
Where an invoice remains unpaid, the customer may be responsible for reasonable costs incurred in recovering the outstanding balance, where permitted by law.
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17. QUOTATION VALIDITY
Quotations are based on the information available at the time they are issued.
A quotation may be revised where:
- The condition differs from that originally described.
- The size or type of vehicle/machinery differs.
- Additional services are requested.
- Additional contamination is discovered.
- The scope of work changes.
- Additional labour, equipment or materials are required.
A quotation is not a guarantee of price where the circumstances or scope of work materially change.
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18. PHOTOGRAPHS & MARKETING
JPA Valeting & Detailing may take photographs or videos of completed work for business, advertising and social media purposes.
Where identifiable individuals, private information or other sensitive material is visible, reasonable care will be taken to avoid publishing such information.
Customers should notify JPA Valeting & Detailing before work commences if they do not wish photographs/videos of their vehicle, machinery or completed work to be used for promotional purposes.
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19. LIMITATION OF LIABILITY
JPA Valeting & Detailing will take reasonable care when carrying out services.
However, JPA Valeting & Detailing will not be responsible for loss or damage arising from:
- Pre-existing defects or damage.
- Poor previous repairs.
- Defective materials.
- Age-related deterioration.
- Existing corrosion or rust.
- Faulty electrical or mechanical components.
- Customer-supplied products or instructions.
- Information withheld or not disclosed by the customer.
- Conditions outside our reasonable control.
- Failed inspections or regulatory decisions.
- Consequential losses arising from delays, failed inspections or vehicle downtime.
Nothing within these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.
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20. ACCEPTANCE OF TERMS
By making a booking, paying a deposit, confirming a quotation or allowing JPA Valeting & Detailing to commence work, the customer confirms that they have:
✓ Read these Terms & Conditions
✓ Understood these Terms & Conditions
✓ Had the opportunity to ask questions before work commenced
✓ Accepted these Terms & Conditions
✓ Agreed to the applicable deposit, payment and cancellation terms
✓ Confirmed that the information provided about the vehicle/machinery and its condition is accurate
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JPA VALETING & DETAILING
Mobile Valeting & Detailing
Phone: 07808 297524
Email: jpa.valeting@outlook.com
All services and vehicle/machinery types are subject to these Terms & Conditions.
DEFRA and export Disclaimer
DEFRA & Export Cleaning – Terms & Conditions
JPA Valeting & Detailing provide specialist machinery cleaning for export and transport purposes. Please read and agree to the following terms before booking.
• Inspection: JPA Valeting & Detailing are not responsible for any failed DEFRA, export or other inspections.
• Inspection Costs: JPA Valeting & Detailing are not responsible for any inspection fees or additional inspection costs.
• Inspection Day: Where possible, the inspection should be booked for the final day of cleaning. If JPA Valeting & Detailing are required to return following the inspection, a full day rate will apply.
• Export & Transport: JPA Valeting & Detailing are not liable for any failed export, delays, transport costs or additional costs resulting from an unsuccessful inspection.
• Cleaning Location: The customer must provide a safe and suitable location for the machinery to be cleaned, with suitable access to carry out the work safely.
• Wheels: Where applicable and possible, wheels should be removed from the machinery before our arrival to allow access for export cleaning.
Machinery Condition Disclaimer
JPA Valeting & Detailing will take reasonable care when cleaning machinery. However, the customer acknowledges that used machinery may have existing damage, wear, corrosion, loose components, damaged paintwork, decals, seals or other defects before cleaning begins.
• JPA Valeting & Detailing are not responsible for pre-existing damage or defects that are identified during or after cleaning.
• Cleaning may expose previously hidden damage, corrosion, staining, paint deterioration or other defects that were not visible due to dirt or contamination.
• We cannot guarantee the removal of permanent staining, corrosion, ingrained contamination, oil, grease, hydraulic residue, paint or other specialist contamination unless specifically included within the quotation.
• Care will be taken around electrical, mechanical and sensitive components; however, the customer must disclose any known faults, existing damage or sensitive areas before cleaning commences.
• The condition and final appearance of the machinery will depend on its age, condition, materials and level of contamination.
• Any additional work required due to the condition of the machinery will be discussed with the customer and may incur an additional charge.
Payment Terms
• A deposit of up to 50% of the total quoted booking value may be required to secure the booking and confirm the cleaning dates.
• The deposit must be paid before the booking is confirmed, unless otherwise agreed in writing.
• The remaining balance is due upon completion of the agreed cleaning service, unless alternative payment terms have been agreed in writing before work begins.
• Any additional work, extra cleaning, return visits or services outside the original quotation will be charged separately.
• If JPA Valeting & Detailing are required to return following an inspection, the applicable full day rate will be added to the customer's invoice.
• Failure to make payment when due may result in further work being suspended, and the full outstanding balance will remain payable.
• By accepting the quotation and booking the service, the customer agrees to these payment terms.
Customer Sign-Off
By signing below, the customer confirms that they:
• Have read and understood these terms and conditions.
• Understand that JPA Valeting & Detailing cannot guarantee a successful DEFRA, export or transport inspection.
• Accept responsibility for all inspection, export, transport and additional costs not included within the agreed quotation.
• Confirm that the machinery and cleaning location are suitable and safe for the agreed work.
• Have disclosed any known damage, faults or sensitive areas before cleaning commences.
• Understand that cleaning may reveal pre-existing damage or defects.
• Agree that additional work or return visits will be charged separately.
• Agree to the deposit and payment terms outlined above.
Customer Name: __________________________________
Company: ________________________________________
Machinery / Registration: __________________________
Signature: _______________________________________
Date: ___________________________________________
JPA Valeting & Detailing Representative: ______________________________
Signature: _______________________________________
Date: ___________________________________________